IVR stands for Interactive voice response and generally refers to automated telephone answering systems which have been around in one form or another for over 50 years. From the simple personal home answering machine to sophisticated banking systems that process millions of transactions daily in multi languages using voice recognition, the IVR is part of our everyday life.
The incoming call IVR is used for handling incoming calls. There are numerous IVR applications used all around us today, including:
In recent years the predictive dialer or outgoing IVR technology has become popular. Generally used by call centers to assist in marketing campaigns the outgoing IVR/predictive dialer system calls a given data base of users and plays a pre recorded message to each one also giving each user the possibility to push various keys to vote, talk with a live operator if interested, or other actions. Other applications include: